Frequently Asked Questions
Everything you need to know about bringing JORO comfort into your home.
What is the typical shipping timeline for furniture?
Standard shipping takes 5-7 business days for small decor items, while large furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery partners.
Do you offer a warranty on your home products?
Yes, all JORO furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
At JORO, we prioritize the planet. 80% of our wood is FSC-certified, and we use OEKO-TEX certified textiles to ensure no harmful chemicals enter your living space.
Can I request fabric swatches before purchasing?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture are perfect for your room.
Do you provide assembly services?
Most of our large furniture includes a white-glove delivery option at checkout, which features room-of-choice placement, full assembly, and removal of all packaging materials.